TMS is TechnoBot's purpose-built ISP helpdesk — managing complaints, assigning technicians by zone, automating WhatsApp alerts, and tracking performance in real-time. Trusted by ISPs across Tamil Nadu.
TMS covers the complete ticket lifecycle — from complaint creation to resolution, technician performance to customer feedback.
Create, assign, track, and close tickets with SLA timers. View Open, In-Progress, Overdue, Closed, and Paused tickets from one unified dashboard.
Automatic WhatsApp alerts for ticket creation, updates, assignments, SLA breaches, and feedback requests via official WhatsApp Business API.
Track technician resolution speed, close rate, overdue count, and customer satisfaction. Export as CSV or PDF for management review.
Full customer registry with contact info, service zone, and complete ticket history. Search by name, phone, or user ID instantly.
Assign tickets by geographic zone (A, B, C, D+). Zone reports identify infrastructure hot spots and resource gaps.
Manage field technician profiles, track leave requests, and monitor workload distribution across your support team.
Configure ticket subjects (modem fault, internet down, installation, etc.) and priority levels to match your ISP's categories.
Collect star ratings after resolution. Auto-assign performance badges (Excellent / Average / Needs Improvement) per technician.
Block phone numbers from submitting tickets. Admin-controlled blacklist keeps your system clean from spam and abuse.
Field staff or admins log a new complaint in seconds. Phone lookup auto-fills customer details, zone is assigned automatically, and a WhatsApp notification fires the moment the ticket is saved.
A complete customer registry with contact details, service area, and full ticket history. Look up any customer by name or phone — perfect for repeat complaint tracking and zone analysis.
TMS is natively integrated with TechnoBot's WhatsApp Business API. Customers get instant, professional notifications at every stage — no manual calling required.
Customer calls or reports. Admin logs ticket in TMS — customer name, issue, and zone auto-filled.
Customer instantly receives a WhatsApp message with ticket reference number and expected timeline.
Ticket routed to right technician by zone. SLA countdown starts. Another WA alert sent to customer.
Technician closes ticket with notes. Customer gets a closure notification via WhatsApp instantly.
Auto feedback request sent. Customer rates technician — data feeds into performance dashboard.
Join ISPs across Tamil Nadu already using TMS to manage thousands of tickets with automated WhatsApp notifications and real-time performance tracking.